Shipping & Returns
Questions about shipping and/or returns? Then look no further than this page. Still have questions after reading? Then just contact us, but we’re pretty sure this stuff is easy to follow!
We have one policy when it comes to returns: No Hassle. Whether you received the wrong product(s), something arrived broken, or the product is just not what you were expecting, we want to make sure you are happy. Just give us a call at 800-541-1773 or email us at firstname.lastname@example.org and we’ll get you squared away.
What Items Can be Returned?
In keeping with our no hassle return process, you can return any product within 60 days of delivery, for an exchange or refund (less shipping charges).
Who Pays for the Return Shipping?
The customer is responsible for return shipping charges, unless we messed up the order or an item arrived damaged or defective.
Ah yes, shipping. Since we haven’t figured out how to beam products to your front door step, we actually have to put things in boxes and send them to you the old fashioned way. Here’s an overview of the shipping methods available to you:
Flat Rate Shipping – $9.99
Available for most orders, regardless of the order total. In-stock orders usually ship out within one business day. Once shipped, transit times will be between 1-5 days. Check out this page to find out the expected transit time for your location. Flat rate shipping is only available in the contiguous United States (sorry Alaska and Hawaii!)
NOTE: Shipping costs are always on the rise and we have to constantly evaluate our shipping program to make sure we are providing you the customer with a good value, while also keeping an eye on the numbers. We want to keep the flat rate program around for as long as we can, but it is susceptible to change in the future.
If purchasing physical gift cards only, we use the US postal service, and the shipping cost is free.
Cancellations or Changes
If you need to change or cancel an existing order, simply call us at 800-541-1773, and we’ll get you straightened away. Orders typically ship out within 1 business day, so make sure to contact us ASAP. Orders that have already been shipped cannot be cancelled or changed!